Nothing!

All costs are included in our prices. For international changes, we also take over VAT and customs clearance.

More on that: Shipment

We will ship all items in stock immediately after receipt of your order. You will receive the goods within Europe in 1 to 3 working days.

As soon as we dispatch your order, you will receive an e-mail with your tracking number and a link that you can use to track your parcel.

Don't worry if you have changed your opinion or don't like the products ordered. Here are some tips for return and exchange: 

1) Products can easily be returned within 30 days of delivery. 

2) Please contact our customer service if you would like to make a return for some reason. Or just fill our Return form out of.

3) Please note that hygiene items from your original packaging are excluded from the right of return (i.e. socks & underwear). A return is not possible in this case. Thank you for your understanding.

Please send the goods back to the following address and then fill the associated one Return form out of:

Jacob Rohner AG
Blacksocks
J.Schmidheinystrasse 23
Balgach 9436 - Switzerland

How it works:

Step 1: Select a product that you would like to receive as part of the subscription.

Step 2: Under the "Subscription" option, select the delivery interval at which you would like to receive your products. You can choose freely: every 3, 4, 6 or 12 months.

Step 3: Select the number of socks you would like to receive with each delivery (e.g. 3 pairs of socks) and click "Add to cart".

Step 4: In the shopping cart, you will see the amount that will be automatically deducted from your credit card or PayPal account at your desired delivery interval. Verify the details and complete the purchase.

In your customer account, you can make product and quantity changes according to your needs and even freely adjust the next delivery dates. Of course, you can also pause or cancel the subscription at any time.

You can find even more information about the subscription here!

You can change, pause or cancel your subscription at any time via your customer portal, or you can contact us directly.

To the customer portal

This differs depending on the region:

Switzerland and Liechtenstein: Invoice, credit cards (Visa, Mastercard, Amex), PayPal, Twint, Shop Pay, Apple Pay, Google Pay, voucher

EU: Credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, Google Pay, voucher

Other regions: Credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, Google Pay, voucher

ABOS: Please note that for legal reasons subscription can only be concluded with the following means of payment: Credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay