PowerPay for Blacksocks
1. How to order
You have placed your order on rohner-socks.com with purchase on account and received the order confirmation.
In the order confirmation e-mail you will also find your order number, which will be listed as a retailer reference in the following invoices.
2. Single invoice
You will receive an invoice by e-mail within 48 hours of placing your order.
You can either pay this in full or make a partial payment, in which case the remaining balance will be transferred to your monthly invoice.
Please note that there are no administration fees for the first individual invoice you receive by e-mail. A payment period of 15 days applies.
3. Monthly invoice
You will receive your monthly statement by post. Your monthly statement will list all purchases and deposits that you have made via PowerPay in the past month.
You have the option of paying the entire invoice amount or paying in convenient installments.
Please note that additional fees will be charged for partial and late payments (according to the GENERAL TERMS AND CONDITIONS Terms of Servicedes conditions de ventes of PowerPay). For these specific cases, you must bear the costs.
Frequently asked questions:
Who is PowerPay?
PowerPay is a Swiss payment processor who specializes in invoicing.
Where can I see the terms and conditions?
Under the following linkFind the terms and conditions. Please note that for the first individual invoice by emailno administrative fees are incurred.
I want to pay my products on account. How do I have to proceed?
When selecting the payment method "Buy on account" and follow the instructions.
I selected "purchase on account", but was rejected.
There can be various reasons for rejection. Here are a few examples:
- They are not yet of legal age.
- Your place of residence is not in Switzerland or in the Principality of Liechtenstein.
- You cannot be found with the specified address for PowerPay.
- Your personal, available PowerPay Kontolimite available at this time is not enough.
- You are in default in PowerPay.
- etc.
If you would like information regarding the rejection, fill the following Online form out of. The processing takes two working days. For data protection reasons no telephone information possible.
How and when do I get my Power Pay into account?
As Individual calculation by email approx. 48h after the booking confirmation. You have the option of partial payment (at least 10 % of the open amount). Payment only possible via e-banking.
Any open remaining amounts from individual bills already received are summarized in an account statement. You can get this account statement in the form of a Monthly invoice approx. Middle of the following month by post
For this purpose, your account will be burdened with an administration fee of CHF 2.90. In the case of the monthly bill, there is also the option of a partial payment (at least 10 % of the open total amount).
What happens if I use an invalid email address?
Is the Email address invalid, PowerPay can send the invoice by post and the Administration fee Height CHF 2.90 calculate.
What payment period is there in the PowerPay invoice?
-Individual bill: 15 days after receipt
- Monthly bill: always until the end of the month
The payment period is on the invoice.
When is a reminder fee owed and what does it cost?
For the first reminder, a reminder fee of CHF 15.- Always owed if the minimum amount of a monthly bill is not paid on time. The second reminder costs CHF 25.- And will be sent to you if you do not pay the first reminder.
What happens when I cancel my order or partially cancel?
You will receive a corrected invoice by email for the canceled products or order, which replaces the original invoice.
I have a new address. Where can I report them?
Please give your new address immediately by means of this form known.
Where can I see my account balance?
Here. You need information on the invoice.
I have questions about the invoice received.
If you have any questions about the invoice, you can contact the PowerPay customer service.
Hotline: 058 806 06 22
E-mail: info@powerpay.ch
The customer service is available from Monday to Friday from 8 a.m. to 5 p.m.
I have questions about ordering or shipping.
Please call us: +41 71 727 86 86
Or contact us by email: eshop@rohner-socks.com
The telephone customer service is available from Monday to Friday from 8 a.m. to 12 p.m.